Shipping Policy

www.referdeal.co.nz
Last updated: (16/05/2023)

We are only able to send orders within New Zealand

Currently, we only launched our New Zealand base, and we will only be able to send orders within New Zealand

 

About the Free shipping

We are offering Free shipping(Non-rural area only) when you order any 4 or more lots from storewide (excluding daily deals products).

 

Delivery Time

Order Handling time: 0-2 business days
Parcel Transit time: 2-10 business days

 

How to count the 4 lots of products to get free shipping

For some of the listings, the products are retailing as a set of 2 PCs or more. these products only count as 1 lot of products.

E.g. If you have ordered Product-A (one set of 4pcs solar lights) it only counts as 1 lot of product. in order to get a free shipping offer, you will need to order 4 sets of Product-A or 1 set of Product-A and with any other 3 lots of products.

How to order 4 lots of different products to get free shipping

Yes. you can order any 4 or more lots of products from our store-wide (excluding daily deals products) and get this free shipping offer.

 

Auto-calculate shipping cost

Our smart shipping tool will automatically calculate the shipping cost based on your delivery address when you process the checkout page.

 

Rural shipping fees

The shipping tool will detect your shipping address if it is a rural address, the extra rural shipping fee may apply if you are using a rural address, you can always change the shipping address to a non-rural address to avoid rural shipping costs.

 

Multiple products shipping fees

When you added multiple products from our store-wide to your shopping cart. the shipping tool will only charge one highest full shipping fee and a small add-on shipping fee(combined shipping fees) for the rest of the order.

Note: the full shipping fees and add-on shipping fees may vary for each product, please check each product's shipping cost for more information,

E.g. If you have ordered 3 multiple products, the shipping cost will be $6 (full shipping cost) + $1.5 (add on shipping) + $1.5 (add on shipping)=$9.

 

When you will dispatch orders

Your order will be dispatched from our Christchurch Warehouse within 1 business day after we received your payment. Our cut-off time is 12 pm. This means if your order is made before 12 pm, most likely it will be dispatched on the same day, and our system will email you the tracking number.

 

What should I do if the parcel has not arrived or is lost by the courier

Please contact our customer support team (Contact Us) if you still have not received the parcel after 7 working days since we dispatched it. We will help you to contact our courier support team and try our best to help you get this issue sorted. If somehow your parcel got lost during the courier transit, we will arrange for a replacement order to be dispatched.
Unfortunately, we are unable to cover the cost or offer a replacement unit if your parcel has been delivered, but got stolen or lost. And the courier has given us proof of delivery.

If you have any other questions about our shipping policy, feel free to contact us

Company Address: 97 Hilton Street, Kaiapoi, Canterbury, 7630, New Zealand
Email: support@referdeal.co.nz
Contact Number: 021-02458588