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The Referdeal return policy lasts for 14 days. which means you have 14 days after receiving your item to request a return. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, unless otherwise stated in the law.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@referdeal.co.nz.
The customer will be responsible for the return and will pay for the return shipping cost.
You can always contact us for any return questions at support@referdeal.co.nz.
Referdeal will accept returns for faulty or defective items in line with the consumer guarantees act as long as the fault or defect is reported as soon as it occurs. You cannot claim if:
All returns must be returned in a re-saleable condition, ie. goods must be in unused condition, free from debris/fibers/animal hair, in original packaging with product manuals, instructions, invoice included, and with all labels intact unless faulty. Please do not write directly onto the product packaging.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If Customer Change their minds or wish to make an exchange. The customer will be responsible for the return and will pay for the return shipping cost.
Refunds will be only offered if we are not able to fix the issue or if we can not offer a replacement. the shipping cost is not refundable.
The Consumer Guarantees Act sets out minimum standards for goods sold on Referdeal website. In the event that goods sold are defective, faulty, or not fit for purpose, the Seller has the obligation to repair, replace, or refund.
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
If the returned product is still under warranty, the repair will be at the seller's expense. There may be an assessment fee on electrical items which include Mobile Phones, iPods, and Gaming System Hardware. If the product is out of warranty, then the Seller can still have the product repaired, however, the cost of the repair will be charged to the customer unless the product is faulty or otherwise defective.
Shipping the product to Referdeal or the seller for repair will be at the customers' expense.
Company Address: 97 Hilton Street, Kaiapoi, Canterbury,7630, New Zealand
Email: support@referdeal.co.nz
Contact Number: 021-02458588
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